Customer Service

• Shipping & Delivery
• Privacy & Security
• Cancellations, Returns & Replacements
• Viewing Orders
• Updating Account Information
• Further Inquiries/Contact Us

Shipping & Delivery

99% of our orders are shipped same or next day. Most orders are shipped by FedEx Ground. If you need expedited service, please email us and we shall do the needful and make it happen.

Delivery Inspection & Refusal: Please inspect your delivery thoroughly before signing any acceptance documents. Should your order appear damaged upon delivery, you can refuse it. You must call our service team immediately to expedite a resolution. Delivery refusals for reasons other than freight damage will subject the customer to restocking fees and return freight charges. Customers who delay delivery for motor freight items will be subject to daily storage fees by the freight company.

Privacy & Security

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

We use the personal information you provide for internal purposes, informing you of our new products, services and offers, and providing you with information from and about us. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are called “Approved Partners”. On occasion, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

We may also combine information you give us with publicly available information and information we receive from or cross-reference with our Approved Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management and promotional services. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, us or others. We may also disclose your personal information when we believe the law requires.

Cancellations, Returns & Replacements

Cancellation Policy

Please email customerservice1@homeproductstogo with your cancellation or change information. Because cancellations and changes are time-sensitive, please email us as soon as possible to alert us to the situation. A member of our Service Team will send you an email confirming your cancelled order. Please allow us sufficient time to check with our suppliers, distributors and factories to see if the order is able to be cancelled—shipments in transit qualify as non-cancellable.

Return Policy

Home Products To Go will gladly accept the returns of non damaged/defective items within 30 days of your original purchase, provided the following criteria is met: Products eligible for a return must be in the original packaging with all of the accessories, parts and pamphlets included. Products have never been installed and the products, as well as the original box, must be in resalable condition. Please pack to insure safe delivery.

Please send an email with your order number and items you would like to return to customerservice1@homeproductstogo.com. Processing Return Requests may take up to a total of 30 business days. You will be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned will be emailed to the address you gave us when you placed your order. RGA numbers MUST accompany your return for credit to be issued. .

PLEASE NOTE:

If you would like to return an item for reasons other than it being damaged, defective, credit will not be given for items returned to the warehouse without a RGA number. If an item is received at the warehouse via USPS, the item will be refused. Our warehouse does not accept deliveries via USPS. If an incomplete, damaged, or defective item is returned to the warehouse in unsellable condition, the item will be shipped back to the customer at their cost. A refund will not be processed for the item returned in the above conditions.

Restocking Fees

Please note our outbound shipping costs and a 30% restocking fee will be deducted from your 30 Day General Return refund.

Orders that are refused (for reasons other than damage, defect or vendor error) or canceled after shipping has been processed will also be subjected to a 30% restocking fee, and for the round trip delivery costs. Please know our outbound shipping costs will be deducted from your refund. Customers may also be billed for any re-delivery fees incurred as a result of missed delivery appointments. Returns within 48 hours due to defects, damages or vendor errors are not subjected to restocking fees.

The following manufacturers and items are not eligible for returns:

• Any "Special Order" Items

• Architectural Mailbox

• Brondell
• Crystorama
• Dreamline
• Franke
• Murray Feiss
• Nulco Lighting
• Kichler Lighting
• Rohl
• Shower Enclosures
• Shower Doors
• Shower Trays
• Stone Forest
• Bathtubs
• Whirlpools
• Vanities
• Vanity Tops
• Mirrored Doors/Cabinets/All Mirrors
• Custom Door Hardware or Accessories
• Returns On Orders From Alaska And Hawaii

This does not include defective/damage/order error on behalf of Home Products To Go. We will make our best effort to handle your return promptly, but note it can take up to 21 business days to complete this process with our distributors.

Delivery Inspection & Refusal

IMPORTANT: PLEASE CHECK YOUR SHIPMENT FOR FREIGHT DAMAGE BEFORE YOU SIGN A DELIVERY RECEIPT! Any freight damaged items MUST be noted on the Delivery Receipt and reported to us within 48 hours in order for a freight claim to be filed.

 When receiving your deliveries, if there is any damage to the packaging please note this on the delivery receipt and Bill of Lading before giving a signature.  Then inspect all of the items delivered thoroughly. 

PLEASE NOTE FREIGHT CLAIMS MAY TAKE UP TO 90 DAYS FOR RESOLUTION

Home Products To Go cannot be responsible for damages not noted on the delivery receipt or reported beyond the 48-hour grace period. Even boxes that arrive in pristine condition may have freight-damaged goods inside, so please be 100% certain there are no damages before signing the receipt.

Please be sure your items are inspected thoroughly before signing any acceptance documents and note the state of the box. Please do not assume the item is not damaged because the box is not damaged or dented. If the box appears to be damaged in anyway, please note this on the delivery receipt. If the driver does not want to wait for you to inspect your order, please sign the delivery ticket noting the box was delivered “Damaged”.  If your order is signed for without any notation of any damages on the delivery receipt, Home Products To Go will not be responsible for any damages for items received in unusable condition. 

Should your order appear damaged upon delivery, please refuse the damaged item before the carrier leaves the premises. You may refuse the damaged item, take partial delivery of any non-damaged items on the shipment, or accept delivery with specific notes of damage on the receipt. Please email customerservice1@homeproductstogo.com within 48 hours for a resolution. If the damaged item is in your possession, please submit pictures of the damages and pictures showing the inner and outer packaging.

Some carriers such as UPS and FedEx may deliver your order when you are not at home. Please inspect for freight damage immediately. If you find any damage, please email customerservice1@homeproductstogo.com within 48 hours of receipt.  Please submit pictures of the damages and pictures showing the inner and outer packaging so we can process a damaged claim with the carrier. We will not be held responsible for damages reported after 48 hours of receiving the order. If you are not able to provide pictures, you may be held responsible shipping the item back to the warehouse.

Concealed Damages

If orders are received with concealed damages, please email customerservice1@homeproductstogo.com within 48 hours of receipt.  Please submit pictures of the damages and pictures showing the inner and outer packaging.  A damaged claim needs to be filed with the carrier within 48 hours after the delivery is made. We will not be held responsible for damages reported after 48 hours of receiving the order.

Missing Items or Incorrect Items Received

When inspecting your order, please make sure all of the items from your order are received before signing for the delivery. If an item is missing, please note the missing item on the delivery receipt. Please email customerservice1@homeproductstogo.comwithin 48 hours of receipt.

If an incorrect item is received, Please email customerservice1@homeproductstogo.com within 48 hours of receipt.  Please submit a picture of the incorrect item you received and a picture showing the model number of the item you received on the shipping label.  If we find an item was received at the fault of Home Products to Go or our issuing vendor, we will issue a return label to you.  Once the item is returned in saleable condition, a refund will be processed to your account for the amount of the item you should've received. If you are not able to provide pictures, you may be held responsible for shipping the item back to the issuing vendor.  When the item is received and inspected at the warehouse, if it is found that the correct item was shipped to the customer, a 30% restocking fee and the freight costs will be deducted from the customer’s refund.

For items that are defective, Please email customerservice1@homeproductstogo.com within 48 hours of receipt. for instructions. If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, this becomes a warranty issue. Home Products To Go (like most retailers) does not warranty any products, but the manufacturers provide warranties for the products we sell. All warranties which are provided by the manufacturer will be honored by the manufacturer. We will assist you with warranty claims with any manufacturer for items purchased through Home Products To Go. The customer will have to retrieve a warranty letter from the manufacture stating the item can be returned to them under the warranty. The customer will be held responsible for the return freight costs. Home Products To Go will not be issuing a return label for defective items received.

Refund Policy: We will notify you via email of your refund once the item has been received and inspected. We will do our best to refund you quickly, but please allow us and our distributors sufficient time to complete the return process. Credits can take approximately 14 business days, and will be posted to the original purchasing credit card account. to.

Viewing Orders

You may view all of your existing orders by logging into your account here

Updating Account Information

You may view and update your account information such as addresses, telephone numbers, etc. here

General Inquiries

Here at Home Products To Go - we strive to bring you the lowest price and fast shipping on top products from luxury brands. We are a small team that values your business and satisfaction. For all inquiries other than customer service, please send us an e-mail to info@homeproductstogo.com and we will gladly assist. Thank you for visiting our site - Happy & Healthy Renovations!